Terms and Conditions - yourlabelsNOW.com

Terms and Conditions

USER CONTRACT

Thank you for choosing YourLabelsNow.com, LLC. Please review the following basic rules that govern your use of YourLabelsNow.com, LLC services. YourLabelsNow.com, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. Your use of YourLabelsNow.com following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We require each order to be fully paid, including shipping and handling fees, if applicable, before we begin to process an order (unless a customer has approved credit terms with us). We will not start working on a print order until we receive the FULL PAYMENT. Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to the YourLabelsNow.com prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted.

Our Sales Tax Policy

YourLabelsNow.com, LLC charges sales tax to orders received from within, or shipped to the state of Illinois, unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate (ST-8A) prior to the time YourLabelsNow.com processes your order.

Artwork Files

By submitting the artwork to YourLabelsNow.com, LLC, you certify that you have the right to use the image(s) in your artwork files. The owner of a copyright has the EXCLUSIVE right to reproduce the work in copies or phonograms. YourLabelsNow.com, LLC can ask customers to provide proof of their license to copy and sell the copyrighted material printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, it still requires the permission of the author. We will refuse an order, which, in our opinion may be illegal in nature or an infringement on the rights of any third party.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of material that is not suitable for children to view, or any material that could give rise and responsibility to any civil or criminal liability under applicable law. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. YourLabelsNow.com reserves the right to refuse an order without disclosing a reason.

Proofing

YourLabelsNow.com provides free of charge electronic proofs on all orders. YourLabelsNow.com must receive your prior approval of any print before your order goes to print.

If you do not purchase a press printed proof ($50), you forfeit any right to refuse this order upon delivery from YourLabelsNow.com, LLC, for any reason related to quality, resolution, or color of printing.

If a press proof is ordered and changes need to be made, and an updated press proof is required by you, a charge of $45 (to cover shipping cost) will apply.

We do not allow changes to artwork, job characteristics, or processing time once YourLabelsNow.com receives your approved proof and your print job has been sent to the press.

Processing Time

Standard processing time is currently 5 business days. Processing time starts when the proofs are approved with a daily cut off time of 10:00am EST. If a proof is approved after our cut off time, the first processing day will be the following business day. The following list of actions will extend the processing time by the noted amount: custom sizes add a minimum of 1 business day*, orders placed over the phone adds 1 business day, pantone match adds 1 business day, press printed proof adds 3 business days plus shipping and approval time, graphics design adds a minimum of 1 business day.

YourLabelsNow.com, LLC is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, processing time does not include shipping transit times, and you should allow additional business days for delivery based on the shipping method you select.

*YourLabelsNow.com, LLC is not responsible for die manufacturer's delays and therefore cannot guarantee 1 business day processing for custom sizes.

No Liability for Errors

YourLabelsNow.com is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size, if YourLabelsNow.com l did not make any changes on customer files.

Miscellaneous

All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by YourLabelsNow.com, LLC in its sole discretion), YourLabelsNow.com will re-print your job at no charge. All materials created in producing your printed product are the property of YourLabelsNow.com. Although these materials will NOT be sold or given to any other party, YourLabelsNow.com llc reserves the right to distribute free samples of your printed product. Your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

Refund Policy

Because each order is personal and customized for each customer, ALL sales are final. A $50 cancelation fee applies to any order placed and canceled before work has begun on order.  No refunds are given once YourLabelsNow.com begins working on your order, which means YourLabelsNow.com has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production or a proof has been sent), however, if YourLabelsNow.com verifies that an error was made, YourLabelsNow.com will re-print your order. You must notify YourLabelsNow.com within 24 hours from delivery about any defects. In order to receive the replacement, you must return 100% of the defective order.
In some cases, a partial or full refund may be extended to you if no work has been completed by YourLabelsNow.com, LLC for a specific order. If you would like to cancel any or part of this order you must do so by telephone or e-mail within 24 hours of when you initially place the order. Please note that such refund will be adjusted to cover any fees charged for proofs or other services associated with that order. Each order made from YourLabelsNow.com, LLC is a contract between you, as the customer making the order, and YourLabelsNow.com, LLC. Making an order on behalf of a third party does not absolve you of liability to YourLabelsNow.com, LLC. As such, any decision by the third party not to accept the particular items printed or cancel the order the third party made with you does not affect your liability to YourLabelsNow.com, LLC.

Third Parties

If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.

Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold YourLabelsNow.com LLC and, its officers, directors, members and managers harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.

Governing Law

The internal laws of the State of Illinois shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the county located in Chicago, Illinois for all disputes arising out of, or relating to, the Terms and Conditions and use of this site.

Free Shipping Promotions

Free shipping only applies to states in the continental United States. Does not apply to ALASKA or HAWAII.